After the member makes a request for a complaint meter test, it is the responsibility of DCEC to contact the member within 1 business day. DCEC will coordinate a site visit and schedule a date to replace the questionable meter with a known good meter and bring the questionable meter back to the shop for testing. DCEC will report the meter test results to the member within 30 days.
DCEC will coordinate with the member to remove any physical hazards that may restrict ready access to the meter prior to its removal for the complaint test. It is the responsibility of DCEC to contact the member and inform them of the meter removal date.
It is also the responsibility of DCEC to determine the following information prior to the test:
- meter location address
- meter serial number
- premise access instructions
- name and telephone number of person(s) to be contacted for test coordination
- location of meter and main disconnect at the member’s premise
- service voltage and current ratings
- desired meter removal date and time
- date and result of last meter test
When a test of a watt-hour meter indicates that its registration is below 99.2% or above 100.8% at either heavy load or light load at 1.0 power factor, the meter shall be considered failed. If the inaccuracy of the meter resulted in an overpayment by the member, then the member’s accounts receivable amount shall be reduced by the estimated amount of overpayment by the member. The time period of the accounts receivable adjustment shall extend back to the last known accurate reading as determined by DCEC’s engineering or operations staff.
When a test of a watt-hour meter indicates that its registration is above 99.2% and below 100.8% at both heavy and light load at 1.0 power factor, the meter shall be considered passed. If a meter passes a member requested meter test, the member shall pay a Trip Charge as defined in DCEC’s Disconnect Policy in effect at the time the member requested the meter test.