Paying Your Bill
Our members have multiple options to pay their monthly electric bills. Payment can pay be made any of the following ways:
1) Self Service Online Option- SmartHub
The self service online option gives you the flexibility and convenience to meet your busy schedule. When using this option, you have the ability to do all of the following from any computer with Internet access:
Once you have signed up for this option, you will receive an e-mail from our office each month with a link that will bring you directly to your current bill.
2) Electronic Funds Transfer (EFT)
To sign up for EFT, simply download and fill out the Automatic Payment Authorization form and return it to the DCEC office.
3) Visit Office
Visiting our office to make a payment is always on option. DCEC accepts personal checks, credit card (MasterCard or Visa) and cash for payment. Our office is open Monday through Friday from 7:30 A.M. to 4:00 P.M., if you are not able to drop off your payment during our business hours a safe deposit box is available. The safe deposit box is located by the main entrance into our office. Payments dropped off in the safe deposit box will be processed the following business day. Payments dropped off on a holiday or during the weekend are processed on the next business day.
4) Mail in Payment
If you are not able to participate in SmartHub or EFT options, mailing in your payment is always an option. Please mail payments to: Delaware County Electric Cooperative, P.O. Box 471, Delhi, NY 13753.
If you are mailing in your payment, please allow plenty time for delivery before due date. If your bill states “Your service is subject to termination without further notice,” the balance on that bill needs to be paid immediately to avoid disconnection. Failure to receive a bill does not exempt you from monthly payment, late charges, or disconnection. If you do not receive a bill please contact us immediately.
* Payments are due by the 12th of each month. DCEC is not responsible for lost payments.
5) Call the Office
You may make a payment by phone 24 hours a day, 7 days a week. Have a check or credit card ready when you call. Please remember that privacy laws prevent DCEC staff from providing account information to anyone but the member of record unless a Member Consent Form is on file at the office.
INFORMATION ON PENALTIES AND FEES
Late Payment Fees
If a Delaware County Electric Cooperative representative is sent to the member’s location to reconnect a service or to investigate a problem at the member’s request, the following charges may apply:
The trip charge is a charge that is applied if a Delaware County Electric Cooperative representative travels to the members’ location to:
1. Disconnect a service and collect amount owed (the trip charged is added to the amount owed).
2. Hang a door knocker to notify a member of a pending disconnect.
3. Investigate a possible problem at the members’ request and finds the problem to be on the member’s side of the meter.
Please note that the current bill, past due bill, and fees must be paid before service will be restored. Further fees may apply under different disconnect circumstances. For more information please feel free to contact our office at (607) 746-2341 or e-mail us at email@example.com.
Other Fees and Penalties
A $20 fee will be assessed for any checks returned to DCEC for non-sufficient funds, stop payment or closed account. Additional bank fees may apply.
6) Pay-by-Phone, SECURE Automated Phone System
To ensure that ALL MEMBER’S information is safe and secure Delaware County Electric Cooperative is now providing a new option to pay your account(s) over the phone. There are no additional fees and it’s fast and simple. You must have your account number or the phone number associated with your account to use the automated system. Your account number is located in the upper left corner of your bill. After dialing 1-844-209-7162, you will go to the main menu. You will be prompted to press numbers for the actions you wish to complete.