Delay in the Processing of Payments

Delay in the Processing of Payments

Attention Members

The Cooperative is taking measures to ensure the health and safety of members and employees during this COVID-19 Crisis. This has significantly changed how we perform our day-to-day activities. Please note that if you have mailed in or dropped off a payment in our night deposit box located at the 39 Elm Street office in Delhi that there may be a delay in processing that payment. This delay will also apply to any additional mailed or dropped off paper correspondence.

Don’t Worry
Delaware County Electric Cooperative (DCEC) is HERE FOR YOU. At this time DCEC has postponed and temporarily suspended the following:
• The $0.50 increase in the Monthly Fixed Charge for Service Classes 1, 2, 3, & 5
• Disconnecting electric service for non-payment
• Applying late payment fees

How Can I Make a Payment Immediately
If you would like your payments to be processed immediately you have several options available. All of the payment options listed below are free and are of no addition charge to the member.

1.) Use the Pay-by-Phone, SECURE Automated Phone System. This option is available 24/7 and it’s fast and simple. You must have your account number or the phone number associated with your account to use the automated system. Your account number is located in the upper left corner of your bill. After dialing 1-844-209-7162, you will go to the main menu. You will be prompted to press numbers for the actions you wish to complete.

2.) Make an online payment by visiting our website at https://dce.smarthub.coop/Login.html. The self-service online option, SmartHub gives you the flexibility and convenience to meet your busy schedule. When using this option, you have the ability to pay your bill, review your usage, view your bill and account history, and modify your account information. Once you have signed up for this option, you will receive an e-mail from our office each month with a link that will bring you directly to your current bill.

3.) Electronic Funds Transfer (EFT - re-occurring payments). The EFT option is a convenient way that simplifies the method of paying your electric bill. When you sign up for EFT, Delaware County Electric Cooperative will automatically deduct your monthly bill amount from your checking, savings, MasterCard or Visa account. You will still receive monthly statements in the mail showing your kilowatts-hour usage and the amount due. To sign up for EFT, simply download and fill out the Automatic Payment Authorization form and return it to the DCEC office.